Returns Policy

WARRANTY/RETURNS/FAULTY PRODUCTS

Adult products include all toys, bondage, novelties and essentials (for example, lubes, oils and sexual aids).

Is your product faulty? 

We offer a 12 month warranty period on selected rechargeable products ONLY.
Warranty condition for each product will be detailed at the time of purchase. 

Your product may also come with a manufacturer's extended warranty.

Please refer to the product listing on our site or the warranty information provided with your product.

If your product is faulty, please contact our friendly customer service team via email, phone or live chat. Visit our Contact Us page for details.

Contacting us first will allow us to troubleshoot with you and provide clear, concise warranty claim instructions.

Before contacting us, you may like to try some basic troubleshooting tips:

If your product is battery operated:

* Ensure you are using the correct batteries 
 * Ensure the batteries have been inserted correctly 
 * Try new batteries
 * Hold the power button for 3-5 seconds to turn on
 * For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

If your product is rechargeable:

* Ensure the product is fully charged
 * Ensure the light (if any) is illuminating to show the product is connected to the charger
 * Hold the power button for 3-5 seconds to turn on
 * For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable. 

Is the product not what you expected?
Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?
Due to health and hygiene regulations, please choose carefully before purchasing as we are unable to accept any returns/refunds.

Should you have a faulty product, Contact us and our team will investigate, conduct testing and if your product is deemed faulty, it will be replaced with the same product in new condition as per Totally Adult’s warranty conditions.

There will be no refunds given under any circumstances.

We value the health and well being of our customers and guarantee that all products purchased are new and shipped directly from Totally Adult to you.

True to our high level of customer service, we will always endeavor to keep our customers happy and satisfied.
Our returns/warranty conditions are not negotiable and subject to change at the discretion of Totally Adult Retail Chain. 

If you would like any product advice, please contact our friendly customer service via email or phone. 

Visit our Contact Us page for details.

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